Valley of the Latte Annual Pass Membership FAQ

FAQ Annual Pass Memberships

Valley of the Latte Annual Pass Infographic
Valley of the Latte Annual Pass Infographic

Proceed with CHECKOUT and don't forget to check Sign Me Up For the Newsletter and Send me promos and product updates. This will ensure you get e-mail updates on every Member Benefit, Specials, Discounts, and Free Events for the entire year!

Valley of the Latte Annual Pass Infographic

Once purchased, you can access your account immediately on the purchase confirmation page, by clicking "your account". OR you can access your account via a link on several emails: 1. You will receive an email to confirm your purchase, 2. Your initial Welcome Email that includes a special thank you (1st lunch free), or 3. Your User Registration email will confirm your chosen Username. Whatever way you choose to start taking advantage of your Annual Pass, it's as easy as clicking the button to the right.

After accessing your Member Dashboard, you will have access to account information and a list of all the great discounts, events, and activities. You will also have the ability to book your Free Adventure Tour all year round.

How do I take advantage of my free Adventure River Cruise or 15% off guests?

From your Member's ONLY Page you can book your FREE Adventure River Cruise Tour any time and add guests with a 15% OFF discount.

Valley of the Latte Member Only Page
Valley of the Latte Member Only Page

Additional FAQ's:

Does the Annual Pass Membership support any good causes?

Yes! A portion of every Valley of the Latte Annual Pass purchase is committed to the continued development of our local and regional cultural preservation and promotional efforts.  The celebration of all Micronesian islands includes the Marianas, the Federated States of Micronesia, the Republic of Palau and the Republic of the Marshalls.  Our goal to ensure the beauty and uniqueness of each island nation is shared with all that visit. The proceeds from our Annual River Festival have always gone to the villages of Talofofo and Inarajan, as we continue to work with our friends, families, neighbors, and island as a whole to support where possible. We will continue to look for new and innovative ways to contribute to the betterment of our island and community.

Is Valley of the Latte doing anything to protect staff members and guests during the COVID-19 Pandemic?

We hold the safety of our team members, staff, guides, and guests as our highest priority. We recognize the severity of the current local and global situations and continue to adapt and evolve with the ever-changing guidance and best practices. We have even welcomed local public health and medical professionals on tours to provide the best possible local guidance for enhancing the safest adjustments possible. The Valley of the Latte has implemented a number of best practices based upon guidelines and recommendations from the CDC and local public health authorities. We have implemented a touch less booking and check-in experience, added sanitization stations throughout the tours, added air movers in high traffic areas, added hand washing stations, ensure that all staff and team members properly wear masks at all times, require all guests to wear masks at all times, and have adjusted tour capacities and tour times to accommodate for social distancing throughout every tour. We have also amended our maximum bookings to ensure that every guest enjoys the wide-open spaces and tours.

To learn more, please click here. 

Can I reschedule a tour for a later date?

Absolutely! Although the Valley of the Latte is an all-weather tour, we understand that the enjoyment of our guests and the ever-changing circumstances of life might call for a bit of flexibility. Please feel free to email us at info@valleyofthelatte.com for any tour changes. Our team will always do our absolute best to accommodate your needs and requests.

What can I do to stay healthy?

As we follow all guidance and recommendations from the CDC, please feel free to visit our Re-Opening Guidelines Page and the Centers for Disease Control and Prevention. 

Is the Valley of the Latte open every day of the year?

Normally, YES! Normally, the Valley of the Latte is open every day of the year with the exception of half-days for Christmas.

However, due to the current local and global COVID-19 conditions, we have had to adjust our operating hours.

Currently, we are offering tours weekly, Wednesday through Sunday. Please visit our specific tour pages for the most up-to-date information regarding the tour availability.

We appreciate your understanding as we continue to adapt to the current situation to provide the best possible experience for all guests while maintaining safety as our highest priority.

How do I find out additional information regarding my new Annual Pass?

For all inquiries regarding your Annual Pass, please feel free to email our team at info@valleyofthelatte.com.

What types of Annual Passes are there?

Currently, we offer two types of Annual Pass Memberships: 1. the I Taotao Ta' Individual Annual Pass & 2. the I Familia Annual Pass.

The Individual Annual Pass is perfect for anyone who wants to get out, reconnect with nature, and enjoy the great outdoors throughout the year, without having to pay $55 per visit. This individual will also get a 15% discount for a Paddle Boarding or Kayaking Tour. The individual Annual Pass Holder can also reconnect with friends and family by enjoying a 15% discount for all guests on the Adventure River Cruise Tour, Adventure Kayaking Tour, and the Adventure Paddle Boarding Tour.

The I Familia Annual Pass is perfect for 2 Adults with kids. You get the ability to bring up to 2 kids for free. The family will be able to enjoy all the discounts and benefits of the I Taotao Ta' Annual Pass for the whole family.

All Annual Pass Holders will also receive the benefits of:

  • First Harvest Access.
  • Free or Discounted Admission to Workshops and Cultural Celebrations.
  • Free or Discounted Admission to Special Events.
  • Free Admission to the Annual River Festival.

When will I receive my Membership ID E-Card?

After you purchase your I Taotao Ta' Individual Annual Pass, you will receive an additional email containing your Membership ID E-Card within 1-2 business days. This E-Membership Card will include your name, Member ID, and Annual Pass type. You will present this on your mobile device alongside a Valid ID to check-in at the Valley of the Latte for all of your future tours.

After you purchase your I Familia Annual Pass, you will receive an additional email requesting the names of the 2 main adults for the I Familia Membership ID E-Card. This will allow us to add the parent/guardian names to your E-Card and allow you to bring up to 2 children (ages 12 and under). You will have to present a Valid ID alongside this Membership ID E-card on your mobile device at the time of check-in.

Why do I have to show a valid Photo ID when I use my Membership ID E-Card to enter the Valley of the Latte?

Annual Pass Memberships are non-transferable and a valid photo ID is required for adults 18+ to gain admission to the Valley of the Latte. This also protects our members if other individual attempts to use their Member ID E-Cards. As a local business that supports our region's cultural preservation and agricultural sustainability efforts, we appreciate your attention to this detail of your Annual Pass benefits.

I have an I Taotao Ta' Annual Pass Membership. How do I book for myself and guests?

  1. Simply login to your account, via the main navigation login link.
  2. You will then be prompted to select the I Taotao Ta' Individual Pass Page. This page will allow you to select the Tour you are interested in taking: 1. VOTL Adventure River Cruise Morning Tour, 2. VOTL Adventure River Cruise Afternoon Tour, 3. Adventure Kayaking Tour, or the 4. Adventure Paddle Boarding Tour.
  3. This will take you to the Tour Booking page. As an Individual Annual Pass Holder, you will be able to select up to one (1) Free Admission (and one (1) Lunch Fee - if choosing morning tour) for yourself. You will then be able to select the number of Adult or Children Guests. Each of these guests will receive the 15% off discount from regular prices.
  4. Once you and the number of your guests are selected, select the date and time of the tour you all wish to attend.
  5. Continue through the checkout process as prompted and complete the payment via Paypal. (You do not have to have a PayPal account to make payment.)
  6. You will then receive confirmation of payment via email. (Please check your spam/junk folder, as sometimes the mail anti-spam programs can get pretty aggressive.)
  7. Finally, show up to the Valley of the Latte with your Valid Photo ID and your mobile device showing your Membership ID E-Card.

I have an I Familia Annual Pass Membership. How do I book for my family and guests?

  1. Simply login to your account, via the main navigation login link.
  2. You will then be prompted to select the I Familia Pass Page. This page will allow you to select the Tour you are interested in taking: 1. VOTL Adventure River Cruise Morning Tour, 2. VOTL Adventure River Cruise Afternoon Tour, 3. Adventure Kayaking Tour, or the 4. Adventure Paddle Boarding Tour. **Kayaking and Paddle Boarding tours are for Adults (ages 12 and up only).
  3. This will take you to the Tour Booking page. As an Individual Annual Pass Holder, you will be able to select up to two (2) Free Admissions (and two (2) Lunch Fees - if choosing morning tour) for both Adults and Children. This represents the 2 Adults and up to 2 Children allowed for free as a part of your Annual Pass Admission. You will then be able to select any number of additional Adult or Children Guests. Each of these guests will receive a 15% Off discount from regular prices.
  4. Once you and the number of your guests are selected, select the date and time of the tour you all wish to attend.
  5. Continue through the checkout process as prompted and complete payment via Paypal. (You do not have to have a PayPal account to make payment.)
  6. You will then receive confirmation of payment via email. (Please check your spam/junk folder, as sometimes the mail anti-spam programs can get pretty aggressive.)
  7. Finally, show up to the Valley of the Latte with your Valid Photo ID and your mobile device showing your Membership ID E-Card.

How does the Gift Certificate for the Annual Membership Pass Work?

  1. Head to the Annual Pass Gift Certificate Page by clicking here.
  2. Input the checkout information as prompted.
  3. Select the "Gift to Someone Else" Option.
  4. Input the recipient's email address and include a great message!
  5. Continue through the checkout process.
  6. The recipient will receive the email with the coupon code for the DOLLAR AMOUNT you selected: i.e. either $89 for the Individual Annual Pass or $189 for the Familia Annual Pass.
  7. The lucky recipient will be able to head to www.valleyofthelatte.com, select the membership they want, and input the coupon code upon checkout. The amount will be taken off of their checkout.
  8. They will then be able to register and continue along with the normal Annual Pass process.

The only thing left to do would be to decide when you are all coming to the Valley of the Latte for your next adventure.

ASK US ANYTHING...about the Valley of the Latte!

Feel free to ask us about the Annual Pass or anything else you might need. Our team is standing by and looks forward to hearing from you.

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